strange update problem

Skybird · 03-17-11, 05:08 AM

Every 1-3 days, I get a popup-window saying that there is a problem with updating, and that 0x0043026e tries to write into memory adress 0x0000000c, but in vain, and the command could not be executed.

I wonder what this is about. I googled, but found not much, just a reference toi a possible trojan named csrss, and that it is a trojan if not located inside windows/system32. Well, the file is there, and in system32, so it is correct (and a needed file). I nevertheless scanned it with Avira Premium and Malware Antibyte, I also had it uploaded at VirusTotal. No alarms.

So, how could I find out to what process the mentioned error message is linked? Does anybody know what it is?

The system is newly setup, and of course has been fully scanned. Win7 Prof 64Bit over here.

Arclight · 03-17-11, 06:23 AM

If you know which module is screwing up, you can track it down in Resource Monitor. Tick the process you want to check, and go through associated modules.

With a good 60 processes running here it would be a tedious process though, but at least you know which programs depend on it or refer to it... has to be an easier way.

Jan Kyster · 03-17-11, 06:42 AM

Take a look in Windows Log...

Arclight · 03-17-11, 06:50 AM

Or that... for some reason I thought the logs only yielded a module name.

Skybird · 03-17-11, 06:54 AM

Where is the Windows Log?

No, I do not know which module is screwing up. I only have those two numbers from the memory reading failure, and the error message's headline saying that an updater.exe is failing to do its job. Which program's updater it is, it does not say.

Arclight · 03-17-11, 07:08 AM

From control panel pick 'administrative tools' > event viewer > windows logs > application.

Skybird · 03-17-11, 08:25 AM

What are the German Window's labels for these? Administrative Werkzeuge or Ereignismonitore are not there - not under these labels.

Skybird · 03-17-11, 08:36 AM

Never mind, I found it.

Now what should I look for in the logs?

Arclight · 03-17-11, 08:54 AM

Errors. See which applications are generating them. It will give you very specific information, including an application name.

Skybird · 03-17-11, 09:06 AM

Ah yes. Doin'T know what all the stuff means, but there are errors, already related to SideBySide, which is something that has to do with the PhonostarPlayer, a radioplayer popular in Germany.

Switching its info-service and auto-update off now. Let's see what happens in the coming days.

If I do not report back, consider the issue as "solved".

Thanks!

Jan Kyster · 03-17-11, 09:38 AM

If you go to Control Panel -> System and Security -> ActionCenter (solution center) and choose Maintenance, you'll get an option "Show reliability history"...

Looks like this, though I don't hope you have same #%¤&¤ fun with ATI drivers

:

You can click on each icon for Info, Yellow Warnings and Red Critical Errors and see, what happened at that event.

Kinda cool tool!

Herr-Berbunch · 03-17-11, 09:43 AM

Thanks for highlighting that Jan, I know what I'll be doing now when I get home tonight!

Skybird · 03-17-11, 10:37 AM

Quote:

Originally Posted by Jan Kyster

If you go to Control Panel -> System and Security -> ActionCenter (solution center) and choose Maintenance, you'll get an option "Show reliability history"...

Looks like this, though I don't hope you have same #%¤&¤ fun with ATI drivers

:

You can click on each icon for Info, Yellow Warnings and Red Critical Errors and see, what happened at that event.

Kinda cool tool!

Thanks. But I need one of the German-speaking forum members to translate that path for me, please. I simply do not find that tool and path. I probably chase the wrong terms.

Herr-Berbunch · 03-17-11, 10:56 AM

Hopefully it's the same path as these pics...

Skybird · 03-17-11, 11:07 AM

Ah, a mixture of lacking knoweldge and simple blindness on my side... I did not get the small link on the 4th picture, and did not see that the headline in the 3rd could be opened...

Thank you!

03-17-11, 05:08 AM	#1
Skybird Soaring Join Date: Sep 2001 Location: the mental asylum named Germany Posts: 40,645 Downloads: 9 Uploads: 0	strange update problem Every 1-3 days, I get a popup-window saying that there is a problem with updating, and that 0x0043026e tries to write into memory adress 0x0000000c, but in vain, and the command could not be executed. I wonder what this is about. I googled, but found not much, just a reference toi a possible trojan named csrss, and that it is a trojan if not located inside windows/system32. Well, the file is there, and in system32, so it is correct (and a needed file). I nevertheless scanned it with Avira Premium and Malware Antibyte, I also had it uploaded at VirusTotal. No alarms. So, how could I find out to what process the mentioned error message is linked? Does anybody know what it is? The system is newly setup, and of course has been fully scanned. Win7 Prof 64Bit over here. __________________ If you feel nuts, consult an expert.

03-17-11, 06:23 AM	#2
Arclight Navy Seal Join Date: Jun 2008 Location: Land of windmills, tulips, wooden shoes and cheese. Lots of cheese. Posts: 8,467 Downloads: 53 Uploads: 10	If you know which module is screwing up, you can track it down in Resource Monitor. Tick the process you want to check, and go through associated modules. With a good 60 processes running here it would be a tedious process though, but at least you know which programs depend on it or refer to it... has to be an easier way. __________________ Contritium praecedit superbia.

03-17-11, 06:50 AM	#4
Arclight Navy Seal Join Date: Jun 2008 Location: Land of windmills, tulips, wooden shoes and cheese. Lots of cheese. Posts: 8,467 Downloads: 53 Uploads: 10	Or that... for some reason I thought the logs only yielded a module name. __________________ Contritium praecedit superbia.

03-17-11, 06:54 AM	#5
Skybird Soaring Join Date: Sep 2001 Location: the mental asylum named Germany Posts: 40,645 Downloads: 9 Uploads: 0	Where is the Windows Log? No, I do not know which module is screwing up. I only have those two numbers from the memory reading failure, and the error message's headline saying that an updater.exe is failing to do its job. Which program's updater it is, it does not say. __________________ If you feel nuts, consult an expert.

03-17-11, 07:08 AM	#6
Arclight Navy Seal Join Date: Jun 2008 Location: Land of windmills, tulips, wooden shoes and cheese. Lots of cheese. Posts: 8,467 Downloads: 53 Uploads: 10	From control panel pick 'administrative tools' > event viewer > windows logs > application. __________________ Contritium praecedit superbia.

03-17-11, 06:42 AM	#3
Jan Kyster Ace of the Deep Join Date: Oct 2006 Posts: 1,151 Downloads: 152 Uploads: 0	Take a look in Windows Log...

03-17-11, 08:25 AM	#7
Skybird Soaring Join Date: Sep 2001 Location: the mental asylum named Germany Posts: 40,645 Downloads: 9 Uploads: 0	What are the German Window's labels for these? Administrative Werkzeuge or Ereignismonitore are not there - not under these labels. __________________ If you feel nuts, consult an expert.

03-17-11, 08:36 AM	#8
Skybird Soaring Join Date: Sep 2001 Location: the mental asylum named Germany Posts: 40,645 Downloads: 9 Uploads: 0	Never mind, I found it. Now what should I look for in the logs? __________________ If you feel nuts, consult an expert.

03-17-11, 08:54 AM	#9
Arclight Navy Seal Join Date: Jun 2008 Location: Land of windmills, tulips, wooden shoes and cheese. Lots of cheese. Posts: 8,467 Downloads: 53 Uploads: 10	Errors. See which applications are generating them. It will give you very specific information, including an application name. __________________ Contritium praecedit superbia.

03-17-11, 09:06 AM	#10
Skybird Soaring Join Date: Sep 2001 Location: the mental asylum named Germany Posts: 40,645 Downloads: 9 Uploads: 0	Ah yes. Doin'T know what all the stuff means, but there are errors, already related to SideBySide, which is something that has to do with the PhonostarPlayer, a radioplayer popular in Germany. Switching its info-service and auto-update off now. Let's see what happens in the coming days. If I do not report back, consider the issue as "solved". Thanks! __________________ If you feel nuts, consult an expert.

03-17-11, 09:38 AM	#11
Jan Kyster Ace of the Deep Join Date: Oct 2006 Posts: 1,151 Downloads: 152 Uploads: 0	If you go to Control Panel -> System and Security -> ActionCenter (solution center) and choose Maintenance, you'll get an option "Show reliability history"... Looks like this, though I don't hope you have same #%¤&¤ fun with ATI drivers : You can click on each icon for Info, Yellow Warnings and Red Critical Errors and see, what happened at that event. Kinda cool tool!

03-17-11, 09:43 AM	#12
Herr-Berbunch Kaiser Bill's batman Join Date: May 2010 Location: AN72 Posts: 13,203 Downloads: 76 Uploads: 0	Thanks for highlighting that Jan, I know what I'll be doing now when I get home tonight! __________________

03-17-11, 10:56 AM	#14
Herr-Berbunch Kaiser Bill's batman Join Date: May 2010 Location: AN72 Posts: 13,203 Downloads: 76 Uploads: 0	Hopefully it's the same path as these pics... __________________

03-17-11, 11:07 AM	#15
Skybird Soaring Join Date: Sep 2001 Location: the mental asylum named Germany Posts: 40,645 Downloads: 9 Uploads: 0	Ah, a mixture of lacking knoweldge and simple blindness on my side... I did not get the small link on the 4th picture, and did not see that the headline in the 3rd could be opened... Thank you! __________________ If you feel nuts, consult an expert.