SUBSIM: The Web's #1 resource for all submarine & naval simulations since 1997 |
09-28-22, 02:26 PM | #1 |
Swabbie
Join Date: Feb 2011
Posts: 12
Downloads: 120
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Game won't start
Has anyone encountered the following issue:
After starting the game, a black screen appears with the mouse cursor on it and lasts indefinitely. Game won't start I don't want to delete the game and issue a refund My configs: computer information: CPU: Processor manufacturer: Genuine Intel Processor manufacturer: Intel(R) Core(TM) i5-3550 CPU @ 3.30GHz OS version: Windows 7 (64bit) NTFS Supported Crypto Provider Codes: Supported 311 0x0 0x0 0x0 videocard: Model: NVIDIA GeForce GTX 1050 Ti DirectX driver: nvd3dum.dll Driver version: 21.21.13.7849 DirectX driver version: 21.21.13.7849 Release date: 1 20 2017 OpenGL version: 3.2 Color depth: 32 bits/pixel Refresh Rate: 60Hz DirectX Card: NVIDIA GeForce GTX 1050 Ti Manufacturer ID: 0x10de Card ID: 0x1c82 Version: 0xa1 Number of screens: 1 Number of logical video cards: 1 SLI or Crossfire not detected Main resolution Screen: 1920 x 1080 Desktop resolution: 1920 x 1080 Main size Screen: 26.65" x 15.00" (30.55" diag) 67.7cm x 38.1cm (77.6cm diag) Main Bus: PCI Express 16x Main video memory: 4095 MB Supported anti-aliasing: 2x 4x 8x soundcard: Audio Device: Speakers (Realtek High Definition Memory: RAM: 16349 MB |
09-28-22, 02:59 PM | #2 |
The Old Man
Join Date: Mar 2002
Location: Ayr,Scotland,UK
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Updated below
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"The action is simulated...the excitement is real!" Microprose Simulation Software. |
09-28-22, 03:03 PM | #3 |
The Old Man
Join Date: Mar 2002
Location: Ayr,Scotland,UK
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Try right clicking the game title in your steam library and choosing properties>betas one of the devs (Penta) has just posted that they have uploaded a branched version of the game which many potentially fix the visual issues some are encountering.
A steam user also suggested adding -windowed to the games launch properties might help.
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"The action is simulated...the excitement is real!" Microprose Simulation Software. Last edited by Sonarman; 09-28-22 at 03:38 PM. |
09-28-22, 08:45 PM | #4 |
Iron Wolf Studio
Join Date: Feb 2017
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We are very sorry about that! It seems like a very rare issue, but it seems that we have fixed it and an update will be rolling out ASAP!
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09-28-22, 08:55 PM | #5 |
The Old Man
Join Date: Mar 2002
Location: Ayr,Scotland,UK
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It’s 2.45 am here in the UK which probably means it’s about 4.45 am in Poland? Thanks very much Artur it pretty obvious you guys are really committed to the success of project and customer satisfaction.
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"The action is simulated...the excitement is real!" Microprose Simulation Software. |
09-29-22, 12:11 PM | #6 |
Swabbie
Join Date: Feb 2011
Posts: 12
Downloads: 120
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I confirm that the latest few today patches did not bring resolution to the black screen problem after starting the game (((
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09-30-22, 04:45 AM | #7 |
Swabbie
Join Date: Dec 2011
Posts: 7
Downloads: 51
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Intel(R) Core(TM) i5-3550 CPU @ 3.30GHz is 10 years old.
Some newer games need specific CPU command extensions to run properly and older processors don't have it. Maybe that's the reason? |
09-30-22, 09:42 AM | #8 | |
Swabbie
Join Date: Feb 2011
Posts: 12
Downloads: 120
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Quote:
My game still doesn't work. Still get the black screen on startup. Its not as if my PC is old and is struggling to run this game. I've got an i9 10900k, 16GB RAM, 3080 GTX Nvidia GPU. Problem not solved yet. |
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09-30-22, 11:00 PM | #9 |
Swabbie
Join Date: Sep 2021
Posts: 7
Downloads: 3
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I'm experiencing this issue too. I've gone through some extensive diagnostic steps and workarounds to no avail, and have even installed the game on two different computers (my desktop and laptop) with the same result: Game launches to indefinite black screen.
These three lines in my Player.log file could be a clue as to why the game menu never loads or outputs any sound: Code:
NullReferenceException: Object reference not set to an instance of an object. at GameManager.get_SpeechVolume () [0x00000] in <00000000000000000000000000000000>:0 at MainMenuManager.Start () [0x00000] in <00000000000000000000000000000000>:0 For anyone that has a working game, I'd be interested to see what the Player.log file looks like and what appears after the Daedalic.Dbtool.Client.BannerSystem:Start() line item, as that's where my game appears to be getting stuck. I think it's either the NullReference section that is causing the main menu and the game itself to fail to load, or the start of the BannerSystem that's causing the hang up. Here are the diagnostic steps I've taken so far:
System specs— CPU: AMD Ryzen 5 1600X @ 3.60GHz Last edited by Cobarus; 09-30-22 at 11:08 PM. Reason: Added system specs |
10-01-22, 12:04 AM | #10 |
Gefallen Engel U-666
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Welcome aboard!
Cobarus!
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"Only two things are infinite; The Universe and human squirrelyness; and I'm not too sure about the Universe" |
10-01-22, 09:27 PM | #11 |
Born to Run Silent
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I can help, where do I find the player log?
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SUBSIM - 26 Years on the Web |
10-01-22, 09:36 PM | #12 |
Born to Run Silent
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I'm browsing the local files, not finding that file... help!
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SUBSIM - 26 Years on the Web |
10-01-22, 10:09 PM | #13 |
Swabbie
Join Date: Sep 2021
Posts: 7
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The AppData folder is usually hidden in Windows. For simplicity, if you copy/paste the following string exactly as it is written in File Explorer along the top bar, it will direct you to the location where the Player.log file exists:
%USERPROFILE%\AppData\LocalLow\Iron Wolf Studio\Destroyer The U-Boat Hunter See my attachment for a visual image example of where to paste the above string in File Explorer. Thanks again! |
10-02-22, 07:31 AM | #14 | |
Born to Run Silent
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Quote:
edit: spoke too soon, file is too large. ok, here we go again. LINK
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SUBSIM - 26 Years on the Web |
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10-02-22, 12:37 PM | #15 | |
Swabbie
Join Date: Sep 2021
Posts: 7
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Quote:
I have determined the differences between a working game (Onkel's log file) vs a non-working game (my log file). If Artur sees this and can pass it onto the devs: The following group of text exists in my Player.log file, but not Onkel's, right after the <RI> Initialized touch support. line: Code:
ArgumentException: JSON parse error: The document is empty. at UnityEngine.JsonUtility.FromJson[T] (System.String json) [0x00000] in <00000000000000000000000000000000>:0 at GameManager.Awake () [0x00000] in <00000000000000000000000000000000>:0 at UnityEngine.GameObject.AddComponent[T] () [0x00000] in <00000000000000000000000000000000>:0 at GameManager.get_Instance () [0x00000] in <00000000000000000000000000000000>:0 at MainMenuManager.Awake () [0x00000] in <00000000000000000000000000000000>:0 UnityEngine.GameObject:AddComponent() GameManager:get_Instance() MainMenuManager:Awake() Code:
NullReferenceException: Object reference not set to an instance of an object. at GameManager.get_SpeechVolume () [0x00000] in <00000000000000000000000000000000>:0 at MainMenuManager.Start () [0x00000] in <00000000000000000000000000000000>:0 Additional diagnostics: I used Process Monitor (by SysInternals) to capture all file access events when the game is launched. The only three JSON files opened/queried were:
However, all three JSON files have data inside of them. Without knowing which JSON file the Player.log file is reporting as empty, I am now unable to continue my diagnostics. Hopefully this information is enough to pass along for a quick resolution. Thank you. |
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