Let me quote their CEO:
"It's a way to get closer to your customers, to make sure you have a revenue"
I think he meant to say:
"It's a way to distance ourselves from our customers, to make sure we constantly give you the middle finger"
I should've been a translator or transcriptionist...I missed my calling
I swear those people 'upstairs' have absolutely no freakin clue...applies to the company I'm employed with also