its high time they started treating customers better, not to mention getting rid of forcing you into service contracts that make it cost prohibitive to switch to the service you want any time you want to.
dish network is the same way as they charge you for the full 2 years contract by calling it a cancelation fee
I switched to those 1 year $100 go phone deals 2 years ago and love it but I don't talk much so it works for me.
I wish they would just go to the pay by the minute for what you use so minutes don't have to be prepaid or expire on a time basis if not used but that would mean being fair and allowing true competition and monopolies don't like that, just ask the big oil companies that "claim" to COMPETE with each other when they get together to price fix gas