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Custom built makers like Alienware have a tendency to add in the "newfangled" hardware that few people use. Think Physix cards for a recent example. I myself was sold on them - but you notice there isnt a big call for them now.
Honestly, your paying for a year of support and the brand name. If you don't want to build a box yourself - check with local pc firms. Often you can either provide them the parts and they will put it all together for you, or let them get the parts and build it. If you provide it all, most reasonable small companies will only charge you an hour or so to put it all together because it doesnt take long.
If you want to pay 3500 or more - go ahead - but your not going to get the best gaming rig if you go with a "prebuilt package". Spend 1500+ and get something that will smoke a "stock" Alienware machine.
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Good Hunting!
Captain Haplo
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