Quote:
Originally Posted by u crank
Really? Many private business owners take pride in the services and products that they provide. Yes they have to make a profit, but not at the expense of alienating their customers. There is absolutely no reason that profit and customer satisfaction cannot both be achieved.
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Alienating customers would result in long term profit decrease. In case of small and micro buisnesses the owners also tend to be the employees, thus they receive both motivations.