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It acts for a CD key (which none had, and there were no DRM keys indicated in the order e-mail).
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If i understand well, you're saying that what prevents you to run both Dangerous Waters and Sub Command are the CD Keys missing for those 2 games ?
If it is indeed the case, that may be why you have difficulty to obtain an answer if you are asking them for a "patch", it may confuse them as you should instead ask them for the missing CD keys instead.
But still, no reply in a month is a sign of a really awfull customer support.